CLIENT CHARTER

Client-Charter

KARNATAKA ANTIBIOTICS & PHARMACEUTICALS LIMITED

1. VISION OF THE COMPANY:
To achieve excellence in the field of manufacturing and marketing of Quality drugs and Health care products at affordable prices for all.

2. MISSION OF THE COMPANY

  1. To have manufacturing facilities complying with International Standards.
  2. To strengthen the Marketing efforts to achieve at least 15% growth in Exports and private Trade Market annually.
  3. To continuously improve the quality of products and services to enhance Customer Satisfaction.
  4. To develop highly motivated multi skilled human resources to increase productivity.

3. OBJECTIVES OF THE COMPANY:
Karnataka Antibiotics and Pharmaceuticals Limited is a Joint Sector Company of Government of India and Government of Karnataka established with an objective of making available life saving drugs of good quality to Government of Karnataka Hospitals and other Government Institutions. Over the years the Company has been supplying its quality drugs to various Central and other State Government Hospitals and Institutions as well as in the Trade Market. The Organization manufactures and supplies quality drug products in various therapeutic areas, such as,

  1. Anti-infectives
  2. Antibiotics
  3. Non-steroidal Anti-inflammatory
  4. Cardio-vascular
  5. Respiratory & Immuno-inflammatory
  6. Muscoskeletal
  7. Rheumatology
  8. Obstetrics/Gynaecology
  9. Anti-diabetic
  10. Gastroenterology
  11. Animal Health Products
  12. Agrochemicals

 

  • OUR CLIENTS:
    1. Government of India Hospitals/Institutions/Organizations
    2. State Government Hospitals/Institutions/Organizations
    3. Public Sector Hospitals/Institutions/Corporations
    4. Wholesale Dealers/Stockists/Retailers

 

  •  OUR COMMITMENTS:
    • Our commitment for excellence in terms of quality products and services through regular upgradation of manufacturing units
    • Ensure we maintain pollution free environment around the facility as part of our commitment to EMS
    • Continuous development of human resources

 

  •  MARKETING DIVISION OBJECTIVES:
    Marketing Division provides Quality Products and Services to various clients to achieve a minimum of 15% growth in Sector.

 

  1. Government of India Institutions / Organizations, Departments.
  2. Institutions / Hospitals of State Government
  3. PSU Hospitals / Institutions / Corporations
  4. Wholesale Dealers / Stockists / RetailersExport and Private Trade Market along with Agrovet Market divisions will be fulfilling the Corporate objective to remain business viable
  •  WEB SITE:
    The Company has its own web site. The address is – www.kaplindia.com . The client’s charter as well as all important information of the Company are available on our website.

 

  • GRIEVANCE REDRESSAL: The grievance redressal mechanism is already in existence in the Company. Any complaint or suggestions on the following can be registered:
    1. Quality of the Product / Packing
    2. Timely availability of the products
    3. Timely settlement of bills
    4. Timely communication of arrival / dispatch of product/material.

    The below mentioned officers can be contacted in case of any concerns about the products supplied by the Company.

    1. ,
      General Manager (Pharma & Intl Marketing)
      Karnataka Antibiotics & Pharmaceuticals Ltd.
      Dr. Rajkumar Road, 1st Block,
      Rajajinagar Bangalore – 560 010
      Phone : 080 – 23571590-Extn:401
      Mail Id : kaimal@kaplindia.com
    2. Shri S K Gandotra,
      General Manager(Agrovet & Institution)
      Karnataka Antibiotics & Pharmaceuticals Ltd.
      Dr. Rajkumar Road, 1st Block,
      Rajajinagar
      Bangalore – 560 010
      Phone : 080 – 23571590-Extn:300
      Mail Id : gandotrask@kaplindia.com
    3. Dr. Mukesh Kumar,
      General Manager( Plant Operations )
      Karnataka Antibiotics & Pharmaceuticals Ltd.
      No.14, Peenya Industrial Area, Bangalore – 560 058.
      Phone: 080-28395186/87/88
      Mail Id : mukesh@kaplindia.com
    4. Shri C S Marigoli
      Asst.General Manager(Quality Control)
      Karnataka Antibiotics & Pharmaceuticals Ltd.
      No. 14, Peenya Industrial Area Bangalore – 560 058
      Phone : 080 – 28395186/87/88
      Mail ID – marigoli@kaplindia.com
    5. Shri R N Sreenath
      Dy.General Manager(Formulation Development and R&D)
      Karnataka Antibiotics & Pharmaceuticals Ltd.
      No. 14, Peenya Industrial Area Bangalore – 560 058
      Phone : 080 – 28395186/87/88
      Mail ID – rnsreenath@kaplindia.com
    6. Shri Uday B Kamath
      Dy. General Manager( Quality Assurance )
      Karnataka Antibiotics & Pharmaceuticals Ltd.
      No. 14, Peenya Industrial Area Bangalore – 560 058
      Phone : 080 – 28395186/87/88
      Mail ID – u.kamath@kaplindia.com

 

  • RIGHT TO INFORMATION ACT 2005:
    As per the provision of the RTI Act 2005, all the relevant information relating to the Company is published. The Chief Public Information Officer (CPIO) and Public Information Officer (PIO) have been nominated in the Company to provide information to persons seeking information.

 

  • EXPECTATION FROM CLIENTS:
    To interact with KAPL and provide timely inputs so that KAPL can carry out its functions effectively in a time bound manner.